Legal
Refund policy
When a refund is available for a digital purchase, how long you have to ask, and how to request one.
Summary
Our tools are digital goods that are delivered instantly and cannot be returned, so refunds work differently from physical products. We offer a 14-day refund window for purchases that meet the conditions below, and we will always refund when a tool does not work as described and we cannot fix it. Statutory rights in your country that go further than this policy are unaffected.
Last reviewed
When you can request a refund
Within 14 days of the order date you may request a refund if any of the following applies:
Not as described
The tool does not perform a function described on its product page, on the platform and build stated, and our support team has been unable to resolve the issue after you have provided the information we asked for.
Incompatible platform
You bought a tool for a platform you do not use (for example an MT4 tool for an MT5 terminal) and the download has not been activated. We will first offer to exchange it for the equivalent product where one exists.
Duplicate purchase
The same tool was bought twice on one account.
Not delivered
Payment was verified but the license or download did not appear in your account and we could not restore it within two business days.
When a refund is not available
The tool has not produced the profits you hoped for, or has lost money. Trading outcomes depend on markets, brokers and settings and are outside our control. Performance data is labelled and is never a guarantee.
The issue is caused by your broker, account type, symbol naming, VPS, internet connection or a terminal setting that the product page or our guides told you to check.
The 14-day window has passed.
The tool has been activated on more terminals than allowed, shared, or the license has been revoked for breach of the Terms of service.
Membership fees for periods already used. Memberships can be cancelled at any time and remain active until the end of the paid period.
Free tools, since nothing was paid.
How to request a refund
Sign in and open a ticket from Account → Support, choosing Refund request and the order number.
Tell us which condition above applies. For “not as described” claims include your platform and build number, broker and account type, the symbol and timeframe used, and the relevant lines from the Experts and Journal tabs. This is the same information our support page asks for and lets us reproduce the problem.
We respond within two business days. If we can fix the problem with a settings change or an updated release, we will offer that first; you may still choose a refund if the tool remains not as described.
Approved refunds are returned to the original payment method within 5–10 business days depending on your bank or provider. We will confirm by email.
What happens to the license
When a refund is issued the license is revoked, download grants are cancelled and you must delete the files from your terminals. Continuing to use a refunded tool breaches the Terms of service.
Chargebacks
Please contact us before disputing a charge with your card issuer. Chargebacks filed without first requesting a refund may lead to suspension of the account while the dispute is investigated. We provide payment providers with order, delivery and download records when a dispute is raised.
Your statutory rights
Some countries give consumers a right to cancel digital content within a set period unless they agreed to immediate delivery. Where such rules apply to you, they take precedence over this policy, and we will ask for your acknowledgement at checkout that delivery begins immediately. Nothing here removes rights you have under applicable consumer law.
Contact
Questions about a refund: open a ticket from your account or email support@forexcrackedtools.com with your order number.