Support and enquiries
Contact us
Choose the channel that fits your question and we will get back to you.
Support desk
Hours
Monday to Friday, 08:00–18:00 UTC
Security
Never send your broker password or full license key. Support will never ask for them.
Channels
Pick the line that matches your question.
A tool I own (installation, activation, updates)
Support ticket from Account → Support — attach logs there
Typical first reply: Within 2 business days (1 for Pro and Elite members)
Pre-sales questions and compatibility
Typical first reply: Within 2 business days
Orders, refunds, invoices
Support ticket with the order number
Typical first reply: Within 2 business days
Payments waitlist
support@forextoolvault.com with the subject “Waitlist”
Typical first reply: Confirmation within 1 business day
Selling your tools through us
Typical first reply: Within 5 business days
Intellectual-property or legal notices
legal@forextoolvault.com — see the takedown procedure
Typical first reply: Acknowledged within 2 business days
Privacy requests
Typical first reply: Within 30 days as required
Support hours
Monday to Friday, 08:00–18:00 UTC, excluding public holidays. Tickets received outside those hours are answered in order on the next working day. We do not offer telephone or live-chat support; written tickets let us attach logs, screenshots and release files and keep a record you can refer back to.
Before you write
- Check the FAQ and the troubleshooting guide; most installation problems are covered there.
- For a tool problem, include your platform and build number, broker and account type, the symbol and timeframe, and the relevant lines from the Experts and Journal tabs. The Support page lists everything we need.
- Never send your broker password or full license key. Support will never ask for them.